No. You pay a transaction fee when a sale occurs. There are no other charges.

Makeke does not prohibit or restrict the types of products, services or events which you can offer provided that they are legal to sell and buy in the country, state or province of both your business and your customer.

If you sell products, services and events which can only be sold to 18s and Over, then the Age Verification box should checked on the Product in the Retailer’s Dashboard.

Shipping couriers available on the Makeke platform may have restrictions, prohibitions and special packaging requirements which preclude or limit options for delivery.

Makeke uses short-form videos just like those you see on Instagram or TikTok. We recommend:

* Keep your product at the centre of focus when you record
* Take 15-30 seconds to tell us about your product and what makes it special
* If you’re business is not already on Makeke, just contact us at info@makeke.shop and we’ll get you setup

You can choose from the following options to fulfil customer orders:

Collection: Pickup from your physical store, public market stall, or pop-up location.

Table Service: Allows you to define serving locations such as outdoor tables or bars where customers can pick up their orders. You can print QR codes for each location you define from the app.

Local Self-Delivery: Make available if you deliver items yourself locally. You can charge a fixed delivery fee and set limits on distance or purchase minimum.

Delivery by Courier: You arrange the shipment of any customer order with a courier service based on a fixed fee added to the purchase price.

Email us at Info@Makeke.Shop with your name, business name, and an email address and phone number so we can reach you.

If the order was for a single item, Retailers could mark it as “Order Unavailable”. The customer will be notified of the situation, the pending transaction will be cancelled, and no charges will be applied.

For multi-item orders, it’s possible to Adjust the order contents by removing unavailable products or quantities. Customers are notified when an order is Adjusted and charged the modified price.

Customers are shown products closest to the local area they’re interested in, and they’ll gradually see products from Retailers farther away from that point. Customers can change their local area of interest anytime.

We will market the Makeke marketplace and Retailers with products for sale through many channels, including local and small business-oriented groups, and on social media platforms, including Instagram, Facebook, Twitter, TikTok and LinkedIn. Retailers' marketing will be geographically targeted in local districts, towns, boroughs, counties, and regions.

Customers can only cancel an order if they haven’t collected it or it hasn’t been shipped yet. No fees are charged when Customers cancel an order.

Makeke is an intermediary between Merchants and Customers and facilitates refunds based on each Merchant’s Refund Policy. Customers are responsible for making necessary arrangements and paying shipping charges to return the item(s).

As sales made via our Website and App are ‘Distance Sales’ for consumer protection laws in the UK, customers may have the right to return a product and obtain a refund from a Merchant within 14 days of purchase. See the” Right to Cancel” section of Distance Selling and Online Selling for further information.

Customers can send you requests for refunds using the Makeke app.

Step 1: Receive customer refund request

You will receive both in-app and email notifications for any refund request.

Step 2: Approve or Reject the refund request.

Review the request and order information. Either click Approve or Reject.

If you Reject the request, you should email the customer by email.

If you Approve the request, you should inform the customer by email of any special packaging and shipping instructions. If you do not require the customer to return the item(s), you need to notify the customer by email and skip to Step 4.

Step 3: Receive the returned item(s)

Receive and confirm all items returned as required before refunding the customer's payment to Makeke.

Step 4: Add funds to your Stripe account to cover the refund.

Open the refund request in Makeke and find the Stripe Order # and the amount of customer purchase transferred to you. [Note this is not the same as the Makeke Order #. Be sure not to confuse the two.]

Login to your Stripe Payments account, go to the Balances page and click the Add to Balance button.

In the “Add Funds to your Stripe Balance” window, choose “Connected Accounts”. Enter the amount of the customer purchase to transfer back to Makeke for refunding, click Next and click Done.

Step 5: Transfer customer payment back to Makeke for a refund.

In your Stripe Payments dashboard, click on Payments. Copy the Stripe Order # from the Makeke refund request and paste it into the Search bar at the top. Choose the result under the heading “Transfers”. Find and click on the Refund button at the top right. Confirm the refund amount and choose “Requested by Customer” as the reason. Click the Refund button.

Step 6: Confirm the transfer of customer payment to Makeke for a refund

Go to the Makeke app and click the Refund Transferred button in the refund request.

Step 7: Customer receives a refund

Makeke will send the refund to the Customer via the preferred payment method of their Makeke account within 24 hours.

[need to create/add a link to a “Makeke Retailer’s Guide to Using Your Stripe Payments Account”]

There could be a section titled "Ask Us Anything" or "Have a Question?" and we provide a simple form or contact information for users to reach out and submit their questions to ask anything that isn't covered in the FAQs.

There could be a search bar in the FAQ section where users could find answers to specific questions by simply typing keywords or phrases.