You can click on the BUY button placed on the right side of each Makeke video. Then choose a product design or size, adjust the quantity of the product, leave a note for the shop owner if you like, and place an order.

Open the Makeke app and click on the Order icon.

Your current and past orders and their status will all be displayed.

Click the Details button to see a list of products, descriptions, quantities and prices for each order.

You can only cancel an order if the Retailer hasn’t confirmed the item, for which you would have received an in-app and email notification.

To cancel, click the “Order” button, find the order you want to cancel, and then click the “Cancel” button.

Your money should be returned via the preferred payment method of your Makeke account. No fees are charged when you cancel your order.

You can only change an order if the Retailer hasn’t confirmed the item, for which you would have received an in-app and email notification. You can change your order by opening the order, clicking the Adjust button next to the price, and changing the quantity of the item.

Go to Orders in the Makeke app. Your most recent order will be displayed. Open the order that you haven’t received yet and click on Contact the Retailer to send them a message.

Makeke is an intermediary between Merchants and Customers and facilitates refunds based on each Merchant’s Refund Policy. As sales made via our Website and App are ‘Distance Sales’ for consumer protection laws in the UK, you may have the right to return a product and obtain a refund from the Merchant within 14 days of purchase.

Click the Order icon in the Makeke app to find your order history. Open the order you want to return and click on the Request Refund button.

The Merchant will review your request. If they send you Approval, you must return the item(s) to the Merchant at the address stated in your order. You are responsible for making necessary arrangements and paying shipping charges to return the item(s).

The Merchant must receive your returned item(s) before Authorizing payment. The money will be returned via the preferred payment method of your Makeke account.

After 14 days from your purchase, you must contact the Merchant by email or phone with your request and work out the arrangements.

1. Sign in to the Makeke app or check if you are signed in by pressing the "Profile" button in the top right corner.

2. Select "Manage Profile", then "Delete Account" and confirm the operation.

Your account will be removed, and you will not be able to sign in.

Your personal data will be removed. However, Makeke may retain transactional data for 6 years or longer where necessary. Your data may be retained for longer periods of time under certain circumstances.

We value your feedback and strive to provide the best experience on Makeke. If you have any feedback, questions, or issues regarding the platform, contact our customer support team through the "Contact Us" section in the app or website or email us at Support@makeke.shop. We appreciate your input and will promptly assist you with any concerns.

Customers can pay with Apple Pay, Google Pay, debit and credit cards.

Retailers and customers receive instant updates in the app and by email as their order progresses from order to confirmation of the order through to final delivery.

Please contact the Merchant at the email address or phone number listed in your order receipt or in the Makeke app for any queries or issues regarding your order or delivery.